An associate asked me – What can you expect of a marketing consultant , what can you expect them to do?
If it is the first contact with them, the answer is you probably need a marketing audit. Most people asssume that marketing is only about finding new sales avenues, but the audit should be far more than that.
The consultant should look at your market, your offer and your sales process – looking all the way from contact to sale.
First – who are the customers you are trying to reach, and what problem do you solve for them.
You may sell double glazing for example, but the problem you solve can be anything from noise proofing because of an airport close by, energy efficiency to reduce the cost off bills, or exterior design – making the house look better.
Search for evidence of people searching for solutions to all of these problems. Google research tools are a great way to find out how many people actually want what you sell, not just the product but also the problem.
Second – why should the customer buy from you to solve the problem not anyone else ?
A good marketing consultant wont let you off the hook with this. They will force you to answer, and you must have an answer – it could be the offer you make, the guarantee you give, the times you trade, the testimonials you have or many others – you must develop your answer to this.
Third – how can you reach your hungry market?
The key is to find the most target means available via the lines of least resistance. A good consultant will have a feel to know whether adwords, SEO, joint ventures, viral methods, flyers, direct mail and so on, are appropriate for your busines.
Fourth – how can you get them to buy
Conversion is everything, and yet it is the least addressed problem. Simple things can often double sales – a change of a headline, a squeeze page. Many details of adverts or websites help – conversion strategy is the easiest payrise you can get if a headline can multiply sales by ten.
Fifth- how can you get them to buy more
A simple upsell when they agree to buy, can make a massive difference to sales. So combination offers and upsells are vital. You can upsell several times in the same process.
Last – but not least – how can you get them to come back more often?
It is ten times easier to sell to those who already know you – so what are you doing to get prospects to sign, and customers to come back?
A marketing consultant will look at all of these factors and conduct an audit to know where the time is best spent. At very least you should expect an action list, the top three areas to concentrate focus on, and a couple of suggestions for things you can do right now.
And how do you know how to choose? – talk to them!! – a good marketing consultant will give you a couple of ideas free
